In order to watch some videos in Panopto, a viewer must be logged into the Panopto system. Normally, this login process occurs automatically in the background when a user logs into a Moodle course that uses Panopto videos. Sometimes, however, browser security features, such as pop-up window blockers, may block the background authentication process and the videos will not play.
Allow Panopto and Moodle Pop-up Windows in Chrome
- Navigate to the Panopto video inside a Moodle course that will not play.
- Find and click the Pop-up blocker notice in the browser bar. Usually, it is a small window icon with a red x on it.
- Choose the Always allow pop-ups and redirects from https://gettysburg.mrooms2.net and click the Done button.
- Reload the browser window by clicking the Reload this page button.
- A Panopto pop-up sign-in window will appear.
- Choose Gettysburg Moodle from the Sign in drop-down menu. (Students enrolled in the Gilder Lehrman Institute of American History Master’s program, should choose the Gilder Lehrman Moodle option.)
- Click the Sign in button.
- The pop-up window will disappear and the video should play.
Allow Panopto and Moodle Pop-up Windows in Firefox
- Navigate to the Panopto video inside a Moodle course that will not play.
- Find and click the Pop-up blocker notice in the browser bar.
- Click the Options button and choose the Allow pop-ups for gettysburg.mrooms2.net.
- Reload the browser window by clicking the Reload current page button.
- A Panopto pop-up sign-in window will appear.
- Choose Gettysburg Moodle from the Sign in drop-down menu. (Students enrolled in the Gilder Lehrman Institute of American History Master’s program, should choose the Gilder Lehrman Moodle option.)
- Click the Sign in button.
- The pop-up window will disappear and the video should play.
Allow Panopto and Moodle Pop-up Windows in Microsoft Edge
- Navigate to the Panopto video inside a Moodle course that will not play.
- Find and click the Pop-up blocker notice in the browser bar.
- Choose the Always allow pop-ups and redirects from https://gettysburg.mrooms2.net and click the Done button.
- Reload the browser window by clicking the Refresh button.
- A Panopto pop-up sign-in window will appear.
- Choose Gettysburg Moodle from the Sign in drop-down menu. (Students enrolled in the Gilder Lehrman Institute of American History Master’s program, should choose the Gilder Lehrman Moodle option.)
- Click the Sign in button.
- The pop-up window will disappear and the video should play.
